Abby Etoe

Abby Etoe Director of Contact Centre for Norwegian Cruise Line, in role for 4.5 years, working in the cruise sector now for 8 years and in contact centres for 15 years. We are a blended sales and service contact centre supporting Trade Travel Partners and Direct Guests across UK, Continental Europe, Middle East and Africa. […]

James Waite

James Waite James is a senior B2B marketing leader with over fifteen years’ experience in the outsourcing/customer experience industry. He joined ResQ in January 2021 to help create and deliver an omni-channel marketing strategy to maximise sales and ROI to support ResQ’s business growth. James joined ResQ from HGS (Hinduja Global Solutions) where he was […]

Jo Regan-Iles

Jo Regan-Iles   Awaiting Bio

Beverley Huges

With a career spanning 30 years, Beverley now runs Mullard Associates working with a variety of clients all looking to improve aspects of their contact centre, be it outsourced or in-house.

Derek Donaldson

Derek Donaldson Head of CX and Delivery for SMARTY and with 20 years of contact centre experience starting from sales advisor to heading up multiple large contact centres – passionate about making the call centre industry a career of choice. (Gold Winner at UKCCF awards 2019)

Jo Jones

Jo Jones  I am the Talent Acquisition lead for the UK & Ireland, and together with my fabulous team we deliver all hiring related activity across the Customer Service operation for volume and professional level roles at Just Eat Takeaway.Com.  I have a recruitment background spanning 16 years in both a BPO and Inhouse capacity, with the […]

Gavin Morden

Gavin is a senior business leader with more than 20 years’ experience in delivering outstanding customer experience and operational excellence across multiple sectors including retail, utilities and financial services within the UK and globally.

Cara Greene

Cara Greene Cara Greene is currently a Global Vice President of HR in 8×8 with responsibility for HR internationally as well being the global lead for Learning and Development. Cara has over 25 years of experience in Human Resources across a number of disciplines with deep knowledge of the payments, financial and technology sectors. She […]

Ben Rose

Ben is a contact centre manager with over 20 years of people leadership, working in multiple locations and roles within the telecommunications sector to support the roll out of the 3G, 4G and 5G networks, and hybrid home services.

Marianne Withers

Marianne is a renowned leader in the contact centre industry with 30+ years of experience, and founder of The Verity Centre.