UK Contact Centre Forum

Contact Centre Webinar Library

 

To view all of our upcoming webinars, please visit our Events Page.

If you have any questions, or would like to discuss hosting your webinar with us, please contact Trevor Butterworth T: 07932 669 299 or email: trevor@uk-ccf.co.uk.

2022 webinars

UKCCF Webinar: Recruitment & Retention

Webinar held on: Wednesday 23rd February 2022
Host: Chantelle Newton
Chair: Joanne Regan-Iles
Panel: Chris J de Souza from CGI | Jill Mead from WeTalkToo | Suki Sarai from L&Q.

UKCCF/Talkdesk Webinar: 3 automations to implement (today) to reduce handling time

Webinar held on: Wednesday 9th February 2022
Presenters: Jay Gupta, AI Expert, Talkdesk

Webinar Series: Recruitment & Retention

Webinar held on: Thursday 20th January 2022
Chair: Joanne Regan-Iles, Ascensos
Panelists: Barrie Brown, Just Eat | Derek Donaldson, Smarty Mobile | Sean Keane, Davies Group

2021 webinars

Webinar Series: ‘Recruitment & Retention in the contact centre industry post Covid-19’

Webinar held on: Thursday 8th July 2021
Chair: Joanne Regan-Iles, Sigma Connected
Panelists: Jo Garland, Asda | Mark Bellingham, The Very Group | Mike Harfield, Sigma Connected

‘Customer Service and Accessibility’

Webinar held on: Thursday 23rd September 2021
Hosted by: Chantelle Newton, UKCCF
Presenter: Rick Kirkham, Customer Touch Point

‘Using Quality Management to create a new, improved normal.’

Webinar held on:Friday 13th August 2021
Hosted by: Chantelle Newton, UKCCF
Panelists: Helen Beaumont Manahan, BPA Quality | Pete Dunn, BPA Quality

‘Complaints Handling Case Study with Virgin Media O2’

Webinar held on: Thursday 5th August 2021
Hosted by: Chantelle Newton, UKCCF
Panelists: Neil Holtham, Virgin Media O2 | Tracy Dean, Virgin Media O2 | Justine Gould, Virgin Media O2 | Charlotte Kent, Virgin Media O2

‘Using AI in contact centres for a Netflix-like Customer Experience’

Webinar held on: Wednesday 28th July 2021
Hosted by: Chantelle Newton, UKCCF
Presenter: Kezia Downing, Talkdesk

‘Why recognising vulnerability in your customers and staff matters’

Webinar held on: Wednesday 21st July 2021
Hosted by: Chantelle Newton, UKCCF
Panelists: Elaine Lee, Reynolds Busby Lee | Jacqui Workman, KMB | Matt Radford, MIND

‘Complaints handling without a dedicated management system’

Webinar held on: Thursday 8th July 2021
Hosted by: Chantelle Newton, UKCCF
Panelists: Lorren Poulson, Simply Business | Philips Pearce, Simply Business

‘How the Hyde Group deliver a unified experience on Social Media’

Webinar held on: Tuesday 25th May 2021
Hosted by: Chantelle Newton, UKCCF
Panelists: Jordan Smith, CrowdControlHQ | Tanya Moravec, Hyde Group | Sarah Bishop, Hyde Group

‘Offshore, Nearshore and Onshore, the Outsourcing option that is right for your business’

Webinar held on: Thursday 13th May 2021
Hosted by: Chantelle Newton, UKCCF
Chaired by: Jonathan Billing, CCP
Panelists: Phil Kitchen, CCP | Dino Forte, Ventrica | William Carson, Ascensos | Robin Hoekstra, Outworx Contact Centre