UKCCF Webinar Library
To view all of our upcoming webinars, please visit our Events Page.
If you have any questions, or would like to discuss hosting your webinar with us, please contact Trevor Butterworth T: 07932 669 299 or email: trevor@uk-ccf.co.uk.
2025 webinars
Webinar Series: Cybersecurity in the Contact Centre – Part 1
Webinar held on: Thursday 12th June 2025
Host: Chantelle Newton
Chair: Andy Bates, Sapphire
Panel: Kunle Anjorin, Greg Garnett & Tom Harris
Webinar Trilogy: Part 3: The Great Debate: AI, Friend or Foe? Job Killer or Ultimate Solution?
Webinar held on: Thursday 10th April 2025
Host: Chantelle Newton
Chair: Elaine Lee
Panel: Marianne Withers, Garry Gormley, Martin Teasdale, Sarah Williams, Simon Poland
Webinar Trilogy: Part 2: The Great Debate: AI, Friend or Foe? Job Killer or Ultimate Solution?
Webinar held on: Thursday 6th March 2025
Host: Chantelle Newton
Chair: Elaine Lee
Panel: Marianne Withers, Martin Anderson, Paolo Righetti, William Carson
UKCCF Webinar: Cyber Security in the Contact Centre
Webinar held on: Wednesday 26th February 2025
Host: Chantelle Newton
Chair: Andy Bates, Sapphire
Guest Speakers: Ben Sweets, Direct Line Insurance
James Morley, British Transport Police
Webinar Trilogy: Part 1: The Great Debate: AI, Friend or Foe? Job Killer or Ultimate Solution?
Webinar held on: Thursday 6th February 2025
Host: Chantelle Newton
Chair: Elaine Lee
Panel: Marianne Withers, Nathan Dring, Nerys Corfield and Simon Norie
2024 webinars
UKCCF Webinar in partnership with NICE
Webinar held on: Wednesday 4th December 2024
Host: Chantelle Newton
Guest Speakers: Laura Malinsky from NICE and Cheryl Allbrand from CGI
UKCCF Webinar in partnership with NICE
Webinar held on: Wednesday 10th April 2024
Host: Chantelle Newton
Chair: Richard Bassett
Panel: Elaine Lee & Chris Fitch
2023 webinars
UKCCF Webinar in partnership with Calabrio & Route 101 – ‘From Good to Great: Dojo’s Journey to Exceptional Experiences
Webinar held on: Thursday 29th June 2023
Host: Chantelle Newton
Chair: Richard Pinnington
Panel: Alvin Lobo
UKCCF Webinar: The Mature Workforce – Closing the skills gap with this untapped talent pool
Webinar held on: Thursday 8th June 2023
Host: Chantelle Newton
Chair: Petra Tagg
Panel: Iain Bridge, Michael King
UKCCF Webinar: ‘Why brands need to build flexibility and agility in respond to change’
Webinar held on: Thursday 9th March 2023
Host: Chantelle Newton
Chair: Andrew Hall
Panel: Hugh Clarke, Mark Hackson, Graeme Matheson, Chris McLoughlin
UKCCF Webinar Series:
Vulnerable Customers
Webinar held on: Thursday 2nd March 2023
Host: Chantelle Newton
Chair: Gareth Millward
Panel: Robert Irons, Ed Leavers, Rick Mills
2022 webinars
UKCCF Webinar: Public Sector
Webinar held on: Thursday 3rd November 2023
Host: Chantelle Newton
Chair: Mark Haynes
Panel: Sandra Pinho, Phil Quickenden, Sue Marshall
UKCCF Webinar: Remote & Hybrid Working
Webinar held on: Thursday 19th May 2022
Host: Chantelle Newton
Panel: Peter Hubbard, Angela Clay
UKCCF Webinar Series:
Vulnerable Customers – How are you supporting your Vulnerable Customers?
Webinar held on: Wednesday 11th May 2022
Host: Chantelle Newton
Chair: Jacqui Workman
Panel: Gareth Millward, Carolyn Delehanty
UKCCF Webinar Series: Recruitment & Retention
UKCCF/Talkdesk Webinar: 3 automations to implement (today) to reduce handling time
Webinar Series: Recruitment & Retention
Webinar held on: Thursday 20th January 2022
Chair: Joanne Regan-Iles, Ascensos
Panelists: Barrie Brown, Just Eat | Derek Donaldson, Smarty Mobile | Sean Keane, Davies Group
2021 webinars
Webinar Series: ‘Recruitment & Retention in the contact centre industry post Covid-19’
Webinar held on: Thursday 8th July 2021
Chair: Joanne Regan-Iles, Sigma Connected
Panelists: Jo Garland, Asda | Mark Bellingham, The Very Group | Mike Harfield, Sigma Connected
UKCCF/Customer Touch point Webinar: ‘Customer Service and Accessibility’
UKCCF/BPA Quality Webinar: ‘Using Quality Management to create a new, improved normal.’
‘Complaints Handling Case Study with Virgin Media O2’
Webinar held on: Thursday 5th August 2021
Hosted by: Chantelle Newton, UKCCF
Panelists: Neil Holtham, Virgin Media O2 | Tracy Dean, Virgin Media O2 | Justine Gould, Virgin Media O2 | Charlotte Kent, Virgin Media O2
‘Using AI in contact centres for a Netflix-like Customer Experience’
Webinar held on: Wednesday 28th July 2021
Hosted by: Chantelle Newton, UKCCF
Presenter: Kezia Downing, Talkdesk
‘Why recognising vulnerability in your customers and staff matters’
Webinar held on: Wednesday 21st July 2021
Hosted by: Chantelle Newton, UKCCF
Panelists: Elaine Lee, Reynolds Busby Lee | Jacqui Workman, KMB | Matt Radford, MIND
‘Complaints handling without a dedicated management system’
Webinar held on: Thursday 8th July 2021
Hosted by: Chantelle Newton, UKCCF
Panelists: Lorren Poulson, Simply Business | Philips Pearce, Simply Business
‘How the Hyde Group deliver a unified experience on Social Media’
Webinar held on: Tuesday 25th May 2021
Hosted by: Chantelle Newton, UKCCF
Panelists: Jordan Smith, CrowdControlHQ | Tanya Moravec, Hyde Group | Sarah Bishop, Hyde Group
‘Offshore, Nearshore and Onshore, the Outsourcing option that is right for your business’
Webinar held on: Thursday 13th May 2021
Hosted by: Chantelle Newton, UKCCF
Chaired by: Jonathan Billing, CCP
Panelists: Phil Kitchen, CCP | Dino Forte, Ventrica | William Carson, Ascensos | Robin Hoekstra, Outworx Contact Centre