UK Contact Centre Forum

The UK Contact Centre Forum is your gateway to a unique network of call & contact centre professionals.

The UK Contact Centre Forum is your gateway to a unique network of call & contact centre professionals.

UK Contact Centre Forum (UKCCF Ltd) 

Comprising six regional user groups, the UKCCF provides a platform for call centre and customer service professionals to meet and share ideas at a local level.

Monthly Executive Club meetings and Networking Seminars present the latest customer contact thinking and strategy – while Contact Centre Monthly acts as an online resource for the customer service community. Our website features the latest industry news, incentive ideas, events listings, team and individual profiles, articles on strategy and technology, plus much more.

EXPLORE UKCCF

Comdata would highly recommend the UKCCF team!

Comdata would highly recommend the UKCCF team!

Yasmin Christofi, Marketing and Brand Development Manager, Comdata UK, London

Comdata UK have been working with Trevor and UKCCF since 2021. When I joined Comdata UK I had come from the Media industry and had very little knowledge in the outsourcing world. Trevor was always on hand to give me tips and advice with the latest news or trends that I should be aware of. Since becoming members of UKCCF we have seen huge growth in our brand awareness and our ability to become more involved in the outsourcing sector. We have enjoyed attending the UKCCF events and networking with like minded individuals. We have also had a lot of support from Trevor and the team with internal initiatives, external events and general advice and tips. We will definitely continue to work with UKCCF in the foreseeable future and would highly recommend Trevor and the UKCCF team!
My go to resource

My go to resource

Lorraine Towler, Head of Customer Experience, Quadient

I personally believe that being members of UKCCF has helped us with decisions around our contact centre over the last few years, especially with Agile working, Quality monitoring and Telephony changes.  When I became involved just over 3 years ago, they were my go to, as a novice in this industry, being able to meet like minded individuals, and gain insight into standards, best practice and just how to, was brilliant. Thank you Trevor and team for all your support.
Knowledge and insight into the Contact Centre industry

Knowledge and insight into the Contact Centre industry

Michael Pavlou, CEO, I-Net Communications

I greatly value our membership of The UK Contact Centre Forum. Trevor Butterworth and his team run events and industry briefings that always very professionally organised and always very well attended. The executive briefings have been particularly instrumental for us in gaining knowledge and insight into the challenges and demands in today’s Contact Centre landscape.

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