UK Contact Centre Forum

The UK Contact Centre Forum is your gateway to a unique network of call & contact centre professionals.

The UK Contact Centre Forum is your gateway to a unique network of call & contact centre professionals.

UK Contact Centre Forum (UKCCF Ltd) 

Comprising six regional user groups, the UKCCF provides a platform for call centre and customer service professionals to meet and share ideas at a local level.

Monthly Executive Club meetings and Networking Seminars present the latest customer contact thinking and strategy – while Contact Centre Monthly acts as an online resource for the customer service community. Our website features the latest industry news, incentive ideas, events listings, team and individual profiles, articles on strategy and technology, plus much more.

EXPLORE UKCCF

My go to resource

My go to resource

Lorraine Towler, Head of Customer Experience, Quadient

I personally believe that being members of UKCCF has helped us with decisions around our contact centre over the last few years, especially with Agile working, Quality monitoring and Telephony changes.  When I became involved just over 3 years ago, they were my go to, as a novice in this industry, being able to meet like minded individuals, and gain insight into standards, best practice and just how to, was brilliant. Thank you Trevor and team for all your support.
Knowledge and insight into the Contact Centre industry

Knowledge and insight into the Contact Centre industry

Michael Pavlou, CEO, I-Net Communications

I greatly value our membership of The UK Contact Centre Forum. Trevor Butterworth and his team run events and industry briefings that always very professionally organised and always very well attended. The executive briefings have been particularly instrumental for us in gaining knowledge and insight into the challenges and demands in today’s Contact Centre landscape.
There to support us whatever our needs

There to support us whatever our needs

Marianne Withers, Chief Executive Officer, The Verity Centre

It is my absolute pleasure to be able to recommend UK Contact Centre Forum, the team were extremely supportive to me last year when I began the journey of The Verity Centre. Being in the industry over 30 years, yes, I do know a fair amount of people, however those early steps out on your own are still rather scary. At these times support is vital, therefore it was gorgeous to have people around that were very helpful . Trevor is absolutely wonderful, I have known him many years, and when it counted, he and UKCCF were there to support our infancy and our initial growth, as you can imagine an extremely import time to us. Thank you, Trevor. Marianne Withers, The Verity Centre.

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