The UK Contact Centre Forum is your gateway to a unique network of call & contact centre professionals.

UK Contact Centre Forum (UKCCF Ltd)

Comprising six regional user groups, the UKCCF provides a platform for call centre and customer service professionals to meet and share ideas at a local level.

Monthly Executive Club meetings and Networking Seminars present the latest customer contact thinking and strategy – while Contact Centre Monthly acts as an online resource for the customer service community. Our website features the latest industry news, incentive ideas, events listings, team and individual profiles, articles on strategy and technology, plus much more.

NEW

Announcing the launch of the UKCCF Accreditation Programme

UKCCF Coaching & Mentoring Programme

EXPLORE UKCCF

Webinar Library

Industry Research

Events

Awards

Testimonials

If you have a contact centre operation, UKCCF is a must.

Chris J de Souza, Director, Business Consulting, CGI IT UK, London

You cannot underestimate the value that the UK Contact Centre Forum brings to our industry. By bringing our peers together UKCCF has been able to facilitate debate, thought leadership and insight which will allows members to be exposed to the latest trends and best practices. After my 25 years operations experience in contact centres it has been a total privilege to be involved with UKCCF, attending amazing networking events, seminars and awards. Trevor Butterworth has cleverly managed the blend of operational members and vendors so that sessions allow for true conversation rather than it being simply a sales vehicle for the tech vendors. I would encourage any business who has a contact centre to join UKCCF and in turn encourage your staff to take full advantage of everything that UKCCF has to offer, whether that be at director level, looking at customer journey strategy or agent level looking to develop their future career in customer experience.

Comdata would highly recommend the UKCCF team!

Yasmin Christofi, Marketing and Brand Development Manager, Comdata UK, London

Comdata UK have been working with Trevor and UKCCF since 2021. When I joined Comdata UK I had come from the Media industry and had very little knowledge in the outsourcing world. Trevor was always on hand to give me tips and advice with the latest news or trends that I should be aware of. Since becoming members of UKCCF we have seen huge growth in our brand awareness and our ability to become more involved in the outsourcing sector. We have enjoyed attending the UKCCF events and networking with like minded individuals. We have also had a lot of support from Trevor and the team with internal initiatives, external events and general advice and tips. We will definitely continue to work with UKCCF in the foreseeable future and would highly recommend Trevor and the UKCCF team!

My go to resource

Lorraine Towler, Head of Customer Experience, Quadient

I personally believe that being members of UKCCF has helped us with decisions around our contact centre over the last few years, especially with Agile working, Quality monitoring and Telephony changes. When I became involved just over 3 years ago, they were my go to, as a novice in this industry, being able to meet like minded individuals, and gain insight into standards, best practice and just how to, was brilliant. Thank you Trevor and team for all your support.

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