UK Contact Centre Forum

Industry Events

The opportunity to share your perspective on the misalignment of customer experience priorities in the Retail sector is fast approaching! IPI and Genesys invite you along to Mercedes-Benz World on Thursday 7th July for an idea-sharing roundtable.

Join retail experts, Jason Roberts (Appropriate Consulting) and Nick Chaillier (Genesys), and industry leading brands in Sofology and Hillarys for a CX discussion that needs to be had. And to ensure we’re delivering an Exceptional CX ourselves, get ready to jump into the drivers seat and buckle up… 

SAVE YOUR SEAT by registering here:

Contact centre masterclass: How to maximise agent ROI and reduce turnover

Date: Tuesday, June 28, 2022 at 10 a.m. BST

These are some of the topics that will be covered and reasons to attend:

  • Control costs by reducing agent turnover.
  • Improve CSAT with AI-driven performance insights and personalised coaching.
  • Increase operational efficiency by optimising agent utilisation and boosting productivity.
  • Build your business case for agent experience investments.


Click here for More information