UK Contact Centre Forum

Kerv

Experts at crafting outstanding CX using Genesys Cloud, data, digital and AI technologies and apps – CX Translate and CX Vizz reporting and dashboards tool.

CCA Recruitment

CCA Recruitment Group has been established for 25 years and is a leading recruiter into the Contact Centre, Customer Experience and Customer Management sectors. We support at all levels from frontline volume, specialist agents and support roles through to mid, senior and board level appointments across all industry sectors.

Reynolds Busby Lee

Founded in 2005 Reynolds Busby Lee is a consultancy specialising in customer experience and the inclusion of customers in vulnerable circumstances.

Zoom

Zoom technology puts people at the center enabling meaningful connections with team chat, phone, meetings, omnichannel cloud contact center, smart recordings, whiteboard, and more.

Jabra

Jabra help contact centres of all types and sizes keep customers happy, one crystal-clear call at a time

greenbean

We have a 20-year track record of volume, specialist, and senior contact centre recruitment across many industries such as Financial Services, BPO, Retail, and Utilities. Our project management expertise has supported businesses throughout the UK during start-up, relocation, growth, change, and transformation.  We are more than a recruitment agency. We are a respected recruitment partner to many of the largest contact centres in […]

CGI IT UK

CGI are a world leading IT & business consultancy firm, with over 90,000 consultants worldwide, supporting over 50,000 clients. Our contact centre advisory experts have a proven history of delivering and leading world-class contact centre operations, including within our own 5-star service centre, which has received the SDI 5-star accreditation for 11 consecutive years, the […]

HGS UK

A leader in optimising CX, HGS helps our clients become more competitive every day. We provide world-class customer care and digital innovation for contact centre operations locally and globally.  Our solutions ensure high quality conversations, in the customer channel of choice resolving contacts first time all underpinned by great people, cloud technology, digital innovation (automation, […]

Each Person

Feel rewarded with Each Person. The employee reward scheme that makes recognition simple. Your employees are what makes a company successful, and when they’re well rewarded, they work harder, smarter, and stick around longer. Each Person is the employee recognition, discount and reward scheme powered by Epoints. Each Person matters and deserves to be recognised […]

Route 101

Route 101 are customer and workforce engagement specialists with over 20 years of experience in contact centre technology, processes and requirements.