UK Contact Centre Forum


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Whitepaper: ‘ The Future of the Contact Centre’

Jabra Future of Contact Centre White Paper UK

At Jabra we have unique expertise through professional sound – we help contact centres of all types and sizes keep customers happy, one crystal-clear call at a time.

To aid productivity and increase customer satisfaction we have developed a range of solutions that empower agents wherever and however they work.

Jabra Engage series professional corded and wireless headsets provide outstanding call quality, intelligence and all-day comfort, including features such as noise-cancellation microphones and earcups, enhanced hearing protection and durability as standard to protect the investment. Supported by Engage+ free software that delivers live agent guidance via screen pop-ups, these solutions are ideal for people who talk for a living.

Jabra Engage AI software provides real-time sentiment analytics data for both customer and agent on every call, ensuring CSAT scores and positive agent engagement are always achieved.

Jabra PanaCast intelligent video collaboration solutions enhance CX by making it easy to replicate a face-to-face conversation, that is so important when discussing sensitive or confidential information.

Unleash the power of conversation with Jabra