UK Contact Centre Forum

Contact Information:



Rob Dermott, Client Solutions Director 07443775170

Pamela Stokes, Managing Director 07414003302

Debbie Wilson, Managing Director 07725323841


CCA Recruitment Group has been established for 25 years and is a leading recruiter into the Contact Centre, Customer Experience and Customer Management sectors.  We support at all levels from frontline volume, specialist agents and support roles through to mid, senior and board level appointments across all industry sectors.

We are more than just a recruitment agency – we are your trusted partner in success and also provide regular insight and thought leadership through our partnership with The UKCCF.

We’ve established ourselves as leaders in the Customer Contact and Outsourcing services marketplace. Our longevity in the field is a testament to our ability to adapt, innovate, and deliver, even in the most challenging recruitment landscapes. We pride ourselves on our extensive networks, meticulously cultivated to attract leading talent and drive growth, development, and change across the Customer Experience sector.

Our reach isn’t confined to the local sphere; we operate on a global scale, connecting businesses with exceptional individuals who can contribute to their strategic objectives and help them stay ahead in an increasingly competitive market.

We don’t believe in a one-size-fits-all approach; instead, we tailor our recruitment strategies to your specific needs, ensuring we find the right fit for every role.

At the heart of our success is our dedicated and professional team. Each member brings a wealth of knowledge and a deep commitment to excellence, contributing to our unrivaled record of success. We don’t just fill vacancies; we build relationships, providing resourcing solutions through true partnerships with our clients.  

Based in Manchester, Glasgow & Newcastle with presence in Cardiff and London, we can provide our clients and candidates with the perfect combination of sector specialism, matching individual talent to business requirement, whilst aligning the candidate experience to the employer brand.

Professionalism, service excellence and wholehearted collaboration are at the heart of our Recruitment Services and woven into every candidate and employer experience.

So if you’re a company looking for your next great employee or some industry insight, let us guide you today.

For further information please contact