UK Contact Centre Forum

Ascensos is a private, independent, customer contact and management solutions provider.

A UK success story, the customers of many of the best loved brands, including John Lewis, Monsoon, KFC, and DFS, are supported by our colleagues in Scotland, England, Romania, South Africa, Turkey, and Trinidad.

Since 2013 Ascensos has been entrusted by national and international clients to transform their customer contact operations – helping to reduce cost, increase revenue, and deliver quality outcomes for customers.

Ascensos teams have recently:

  • Saved a client £1.4M annual operational costs.
  • Reduced another’s by £500K.
  • Reduced cost per contact for a top 5 grocery brand by 50%
  • And delivered record-breaking CSAT scores.
  • Helped drive £130M in annual sales for a top 5 home improvements client.
  • Reduced voice contacts from 90% down to 55% for another

Ascensos began life as a digital-first customer management business and continues to seek technological as well as resource and location led solutions to clients’ challenges to deliver world class customer service and experiences.

At the same time, CEO and Co-Founder, John Devlin, has always recognised and celebrated the value of colleagues in the delivery of world class customer service:

“Ask anyone to tell you about a great customer service experience and 9 times out of 10, maybe 99 times out of 100, they will tell you about a person that has really gone the extra mile and delivered above and beyond expectations.”

Ultimately, better experiences for customers can have a greater impact on a company’s bottom line than its products and services alone, and it is the solutions that creatively and effectively combine the complimentary propositions of people and technology that will deliver lasting results, creating longer term customer value, and achieve genuine operational transformation. This is our vision at Ascensos, and we love to work with businesses and brands that are addressing operational challenges today to right-size and right-shore their businesses for the future.