UK Contact Centre Forum

As a Genesys Gold Partner, Kerv’s CX expertise is all about making your digital customer experience unique, giving you deeper insights into your customers, simplifying integrations, and providing fantastic service whenever it’s needed (which is all the time!).
We prioritise putting customers first and have an amazing 99% CSAT rating to prove it. We’re experts at crafting outstanding CX using Genesys Cloud, data, digital and AI technologies and our own proprietary apps – CX Translate and CX Vizz – our powerful reporting and dashboards tool.
CX Translate is an app that translates real-time typed message conversations within Genesys Cloud. It helps you provide great customer service in any language, from any country, any time. It’s easy to use, simple to enable and supports 110+ languages. Our customers use it to translate over 3 million messages per month!
Working with a diverse range of customers, both in the public and private sectors, some of our existing customers will be big names you’ll recognise such as PureGym, Somerset County Council and Skipton Building Society. Let’s chat about your CX needs – reach out to us today.