UK Contact Centre Forum

Facebook Twitter Youtube
Facebook Twitter Youtube
Menu

Marianne Withers

Marianne is a renowned leader in the contact centre industry with 30+ years of experience, and founder of The Verity Centre.

Steve Messenbird

Steve worked as Global Customer Service Director for Merlin Entertainments for over 20 years before semi-retiring. He is now Managing Director and owner of Blue Turtle Coaching and Mentoring Services.

Gill Atkey

Gill has been in the telecare industry for 20 years and has extensive experience across multiple organisations including healthcare, charities, emergency services, housing, and retail.

Chris de Souza

Chris has been involved in the setting up, development and management of contact centres for most of his career, spanning over 25 years, including high volume inbound and outbound, in sales and customer service.

Richard Jennings

Richard Jennings Richard is a Director of Customer Sales / Service with over 10 years of proven success. He is experienced in delivering digital platform implementation, compliance regulation, BPO & consistent delivery of year-on-year revenue growth; an engaging people leader, who drives a positive culture and champions ongoing learning and development. He’s dynamic at assessing […]

Matthew Traish

Matt has worked across service, sales, complaints and processing for 35 years. He is currently Head of Customer Excellence at Uswitch.

Dave Walshe

Dave is a senior contact centre consultant for CGI, helping clients improve the contact centre operations in relation to people, process, performance and technology.

Mark Cowen

Martin Anderson 20 years’ experience in the contact centre industry working for multiple aspirational brands as well as industry leading outsourcers, currently Employee Experience Manager for go-centric.  UKNCCA nominated three times and winner in 2019. UK CCA shortlisted twice and most recently go-centric spotlight award nominee.

Executive Club: London

Executive Club, London Executive Club Roundtable Discussion Group 9th November 2022, 9am – 1pmHosted by Google UK Venue Google UK 1 – 13 St Giles High Street, London WC2H 8AG Map & directions The UKCCF & Google UK would like to invite you to join us for our next UKCCF Exec club meeting at the Google UK […]