Tommy Weintraub

Tommy has an extensive experience in Customer Service and contact center Management from a variety of industries ranging from smart alarms to utilities.

Philip Hardy

Philip Hardy Philip has been involved in the Contact Centre industry for 30 years and has been responsible for operations in Europe, India and the United States for global brands including Lloyds Bank and American Express.  He is currently responsible for Membership Services at the Caravan and Motorhome Club which includes the Contact Centre and Philip is […]

Murray Grubb Jnr

Murray Grubb Jnr Customer Experience Director brings over 25 years of contact centre and transformation experience in both the Public and Private sectors. He works with various government departments and delivery organisations to drive Digital Transformation, User Adoption and Acceptance of modern digital services. He cares passionately about bringing the best working practices and technology […]

Jade Holt

Jade has worked for Clearanswer Call Centre, an outsource contact centre for over 15 years. She is Head of Operations with a demonstrated history of working in the telecommunications industry.

Abby Etoe

Abby Etoe Director of Contact Centre for Norwegian Cruise Line, in role for 4.5 years, working in the cruise sector now for 8 years and in contact centres for 15 years. We are a blended sales and service contact centre supporting Trade Travel Partners and Direct Guests across UK, Continental Europe, Middle East and Africa. […]

James Waite

James Waite James is a senior B2B marketing leader with over fifteen years’ experience in the outsourcing/customer experience industry. He joined ResQ in January 2021 to help create and deliver an omni-channel marketing strategy to maximise sales and ROI to support ResQ’s business growth. James joined ResQ from HGS (Hinduja Global Solutions) where he was […]

Jo Regan-Iles

Jo Regan-Iles   Awaiting Bio

Beverley Huges

With a career spanning 30 years, Beverley now runs Mullard Associates working with a variety of clients all looking to improve aspects of their contact centre, be it outsourced or in-house.

Derek Donaldson

Derek Donaldson Head of CX and Delivery for SMARTY and with 20 years of contact centre experience starting from sales advisor to heading up multiple large contact centres – passionate about making the call centre industry a career of choice. (Gold Winner at UKCCF awards 2019)

Jo Jones

Jo Jones  I am the Talent Acquisition lead for the UK & Ireland, and together with my fabulous team we deliver all hiring related activity across the Customer Service operation for volume and professional level roles at Just Eat Takeaway.Com.  I have a recruitment background spanning 16 years in both a BPO and Inhouse capacity, with the […]