UK Contact Centre Forum

Beverley Huges

After starting her career in customer service in the insurance industry, Beverley was plunged in the deep end being asked to run a 24/7 call centre for six months to cover maternity leave. That role was to ignite a passion for customer experience at the coal face of service delivery; on the calling floor.

Fast forward 30 years and after recently taking a CCaaS provider through a successful turnaround and acquisition, Beverley now runs Mullard Associates working with a variety of clients all looking to improve aspects of their contact centre, be it outsourced or in-house. She’s known for bringing a pragmatic, ‘hands on’ approach to problem solving and besides her limitless enthusiasm for the contact centre industry, is an advocate for financial literacy and career development for contact centre agents.