Carol King
Carol has extensive experience gained over 25 years’ Customer Service Management and is currently Customer Support and Contact Centre Manager for the Rail Delivery Group, a membership organisation that works on behalf of the rail industry.
Freda Owusu
Freda is an award winning Customer Services expert with experience in embedding and delivering world class customer service.
Chris Wheeler
Chris has worked in Customer Service for over 20 years with the last 13 years at UW where he started in the call centre and has gone on to work in various areas of the business before moving into his current role as Head of Customer Operations.
UKCCF Executive Club Breakfast Roundtable Discussion Group, 2nd November 2023, London
Executive Club, Roundtable 2nd November 2023, The Fenchurch Building, London Event sponsored by: Spaces are limited so book your place today! Everyone is shouting about the big trend technologies that will change the customer engagement and employee experience game in contact centres. It’s now well understood that digitalisation in contact centres has gone from […]
Exclusive UKCCF Executive Club Event, 11th October 2023, F1 Arcade, London
Exclusive UKCCF Executive Club Event 11th October 2023, F1 Arcade, London Event sponsored by: ‘Exploring proven use cases for generative AI and how implementing in the contact centre can improve CX and demonstrate operational efficiencies to the C Suite’ Arrival refreshments and networking 5pm Spaces are limited so book your place today! As AI becomes […]
UKCCF Executive Club Breakfast Roundtable Discussion Group, 27th September 2023, London
Executive Club, Roundtable 27th September 2023, The Fenchurch Building, London Event sponsored by: Spaces are limited so book your place today! Everyone is shouting about the big trend technologies that will change the customer engagement and employee experience game in contact centres. It’s now well understood that digitalisation in contact centres has gone from […]
UKCCF Executive Club Event, 19th September 2023, Salesforce, London
UKCCF Executive Club Event 19th September 2023, London Event sponsored by: ‘What is a Customer Experience Leader and how do we assess and challenge the role?’ Arrival refreshments and networking 9am Spaces are limited so book your place today! Join us on the 19th September 2023 at the Salesforce office in London as we are […]
Jabra
Jabra help contact centres of all types and sizes keep customers happy, one crystal-clear call at a time
Webinar, 29th June 2023
UKCCF Webinar in partnership with Calabrio & Route 101 ‘From Good to Great: Dojo’s Journey to Exceptional Experiences Join us for a live webcast and Q&A 29th June 2023 @ 12:30 p.m. BST Register Join us on Thursday 29th June 2023 at 12:30 as we hear from Alvin Lobo, Head of Performance Management at leading […]
greenbean
We have a 20-year track record of volume, specialist, and senior contact centre recruitment across many industries such as Financial Services, BPO, Retail, and Utilities. Our project management expertise has supported businesses throughout the UK during start-up, relocation, growth, change, and transformation. We are more than a recruitment agency. We are a respected recruitment partner to many of the largest contact centres in […]