Executive Club, Roundtable
2nd November 2023, The Fenchurch Building, London
Everyone is shouting about the big trend technologies that will change the customer engagement and employee experience game in contact centres. It’s now well understood that digitalisation in contact centres has gone from a nice-to-have to a must-have.
But what about communicating the true, tangible and realisable benefits to your business from adopting the likes of AI, Generative LLMs, omnichannel and self-service initiatives, let alone justifying the initial investment and providing an ROI for customer engagement as compared to customer care?
Join UKCCF and Sprinklr, who over breakfast will kick off the morning with an inspiration session, before diving into roundtable where you and select contact centre thought leaders will be able to contribute perspectives and ideas, as-well as learn from your peers. You’ll be sure to leave with plenty of advice (and new connections) to help achieve your North Star for CX transformation.
09.00am – Registration & Breakfast
09.30am – Welcome by Trevor Butterworth, Founder, UKCCF Ltd
09:35am – The Customer Service North Star with Deutsche Telekom and Pharmacy2U – Alan Gibson, Service Expert, Sprnklr
09:55am – Roundtable 1 – Establishing your North Star – Hosted by Alan Gibson, Service Specialist and Mark Abrami, Senior Director Business Value, Sprinklr
10;35am – Coffee Break
10.50am – Roundtable 2 – Acceptance, Approval & Acceleration – Hosted by Alan Gibson, Service Specialist and Mark Abrami, Senior Director Business Value, Sprinklr
11:45am – Closing remarks
12.00pm – End