Jason Webb-Wood

Jason is the Head of Contact Centre Operations for Shared Services Connected Ltd, leading a successful and motivated team to deliver front line customer support to employees, customers…

Derek Lewis

Derek is Senior Trusted Advisor, specialising in Customer Experience & Contact Centre solutions. He has excellent knowledge of CX Digital transformation across Contact Centres and eCommerce platforms.

David Grieve

David is a hands-on leader of people with the ability to engage and motivate individuals to excel in the delivery of customer experiences.

Chantelle Newton

Chantelle is the Marketing Manager for UKCCF Ltd and Editor of the online magazine Contact Centre Monthly. Working alongside Trevor Butterworth since the inception of the user group.

Anthony McNally

Anthony is the current Head of Customer Service Operations at the General Dental Council, bringing with him valuable experience in leading teams and supporting customers, primarily in a regulatory environment.

Midlands Networking Event, 10th November 2023, Leicester

Midlands Networking Event 10th November 2023, Leicester   Join us for our next Netwokring event for the Midlands regions being hosted by PPL PRS Ltd in Leicester.  Coffee & Networking from 9:00am GMT Spaces are limited so book your place today!  The UKCCF would like to invite you to join us for our next Midlands […]

UKCCF Executive Club Breakfast Roundtable Discussion Group, 23rd November 2023, London

Executive Club, Roundtable 23rd November 2023, The Fenchurch Building, London Event sponsored by: Spaces are limited so book your place today! Everyone is shouting about the big trend technologies that will change the customer engagement and employee experience game in contact centres. It’s now well understood that digitalisation in contact centres has gone from a […]

Phil Quickenden

Phil has spent 20 years in Public Sector contact, ranging from the fast pace of a Police 999 call centre where answer times really do have life and death consequences, through to local government with the breadth of different services that encompasses.

William Carson

William Carson   Personal bio coming soon.   

David Payne

David has more than 30 years experience working in Customer Experience and Contact Centres, in both operational and strategic roles for blue chip companies and leading outsourcers.