Daniel Cotton
Dan is a contact centre leader at the forefront of the insurance industry’s evolution. He has been instrumental in transforming the contact centre technology capabilities on a global scale in his current role at Simply Business.
Karen Carter
Karen Carter Profile coming soon!
Martin Roseweir
Martin is Managing Director of Bill Gosling Outsourcing, leading the UK team and in addition, involved with global strategy for the company, building client relationships and developing strategies to enhance performance and improve processes.
Alex Russell-Rutherford
Alex is a senior customer experience consultant at Skewb with over 15 years transforming customer experience in heavily regulated industries.
Paul Fletcher
Paul has an extensive background in the call centre industry spanning more than two decades and is the Managing Director of CC33, a renowned contact centre that specialises in providing strategic, tactical and flexible solutions for businesses and consumers.
Barry Cooper
Barry Cooper Bio will be uploaded shortly.
Justin Aldrich
Justin is a globally experienced Growth Director, focused on all aspects of BPO and CX and has worked with household brand name clients all around the world.
Carol King
Carol has extensive experience gained over 25 years’ Customer Service Management and is currently Customer Support and Contact Centre Manager for the Rail Delivery Group, a membership organisation that works on behalf of the rail industry.
Freda Owusu
Freda is an award winning Customer Services expert with experience in embedding and delivering world class customer service.
Chris Wheeler
Chris has worked in Customer Service for over 20 years with the last 13 years at UW where he started in the call centre and has gone on to work in various areas of the business before moving into his current role as Head of Customer Operations.