Executive Club, Roundtable
23rd November 2023, The Fenchurch Building, London
Everyone is shouting about the big trend technologies that will change the customer engagement and employee experience game in contact centres. It’s now well understood that digitalisation in contact centres has gone from a nice-to-have to a must-have.
But what about communicating the true, tangible and realisable benefits to your business from adopting the likes of AI, Generative LLMs, omnichannel and self-service initiatives, let alone justifying the initial investment and providing an ROI for customer engagement as compared to customer care?
Join UKCCF and Sprinklr, who over breakfast will kick off the morning with an inspiration session, before diving into roundtable where you and select contact centre thought leaders will be able to contribute perspectives and ideas, as-well as learn from your peers. You’ll be sure to leave with plenty of advice (and new connections) to help achieve your North Star for CX transformation.
09.00am – Registration & Breakfast
09.30am – Welcome by Trevor Butterworth, Founder, UKCCF Ltd
09:35am – Thought Leadership on the Future Contact Centre – Martin Hill-Wilson, CX Leader
10:00am – Customer Stories on Leveraging Transformative Technology – Deutsche Telekom & Pharmacy2U
10;20am – Coffee Break
10:30am – Roundtable 1 – In Search of Your Customer Service North Star – Normalising the current state of contact centres and today’s pain points that hold back your CX and EX – you are not alone!
11.00am – Roundtable 2 – Acceptance, Approval & Acceleration – Influencing the investment in CX and EX across your business… how to sell it internally, how do you create the business case, how do you manage expectations and accelerate change?
11:45am – Key Points, roundtable summary and open mic