Chris Wheeler

Chris has worked in Customer Service for over 20 years with the last 13 years at UW where he started in the call centre and has gone on to work in various areas of the business before moving into his current role as Head of Customer Operations.

Tommy Weintraub

Tommy has an extensive experience in Customer Service and contact center Management from a variety of industries ranging from smart alarms to utilities.

Jade Holt

Jade has worked for Clearanswer Call Centre, an outsource contact centre for over 15 years. She is Head of Operations with a demonstrated history of working in the telecommunications industry.

Jo Regan-Iles

Jo Regan-Iles   Awaiting Bio

Beverley Huges

With a career spanning 30 years, Beverley now runs Mullard Associates working with a variety of clients all looking to improve aspects of their contact centre, be it outsourced or in-house.

Gavin Morden

Gavin is a senior business leader with more than 20 years’ experience in delivering outstanding customer experience and operational excellence across multiple sectors including retail, utilities and financial services within the UK and globally.

Ben Rose

Ben is a contact centre manager with over 20 years of people leadership, working in multiple locations and roles within the telecommunications sector to support the roll out of the 3G, 4G and 5G networks, and hybrid home services.

Marianne Withers

Marianne is a renowned leader in the contact centre industry with 30+ years of experience, and founder of The Verity Centre.

Gill Atkey

Gill has been in the telecare industry for 20 years and has extensive experience across multiple organisations including healthcare, charities, emergency services, housing, and retail.

Matthew Traish

Matt has worked across service, sales, complaints and processing for 35 years. He is currently Head of Customer Excellence at Uswitch.