UK Contact Centre Forum

Gavin Morden

Gavin is a senior business leader with more than 20 years’ experience in delivering outstanding customer experience and operational excellence across multiple sectors including retail, utilities and financial services within the UK and globally. A Chartered Manager specialising in customer service strategy and operational transformation, who champions the importance of mentoring in the development of future leaders and believes wholeheartedly in focusing on ‘being excellent to each other’ as a cornerstone of business culture.