A renowned leader in the contact centre industry with 30+ years of experience, and founder of The Verity Centre. With her youthful, inventive, and enthusiastic approach to technology-led solutions, Marianne offers valuable expertise. After excelling as the UK Operations Director for a leading BPO outsourcer, she transitioned into Operational & Technology Consultancy. Following that, she spent over 6 years as the Chief Operational Officer for a specialised outsourcer. In 2021, Marianne established The Verity Centre, a boutique contact centre, harnesses technology for exceptional results, and entwinning People Experience and Customer Experience to provide the optimum Human Experience.