Yvez McKenzie
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Yvez McKenzie is a senior leader with extensive experience in the utilities and outsourcing sectors. Yvez has teams across Europe and is recognised for his passion for his people and customers.
Jason Webb-Wood
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Jason is the Head of Contact Centre Operations for Shared Services Connected Ltd, leading a successful and motivated team to deliver front line customer support to employees, customers…
Derek Lewis
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Derek is Senior Trusted Advisor, specialising in Customer Experience & Contact Centre solutions. He has excellent knowledge of CX Digital transformation across Contact Centres and eCommerce platforms.
David Grieve
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David is a hands-on leader of people with the ability to engage and motivate individuals to excel in the delivery of customer experiences.
Anthony McNally
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Anthony is the current Head of Customer Service Operations at the General Dental Council, bringing with him valuable experience in leading teams and supporting customers, primarily in a regulatory environment.
Phil Quickenden
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Phil has spent 20 years in Public Sector contact, ranging from the fast pace of a Police 999 call centre where answer times really do have life and death consequences, through to local government with the breadth of different services that encompasses.
William Carson
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William Carson Personal bio coming soon.
David Payne
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David has more than 30 years experience working in Customer Experience and Contact Centres, in both operational and strategic roles for blue chip companies and leading outsourcers.
Elaine Lee
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Elaine Lee is Managing Director of ReynoldsBusbyLee Ltd, a consultancy specialising in customer experience and customer engagement. Elaine works with direct marketing companies across DTC and B2B and charities.
Philip Hunt
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Philip extensive experience reporting to C-suite executives/business owners, with a key focus in leading transformation programmes in a range of companies from start-ups to enterprise.