UK Contact Centre Forum

Yvez McKenzie

Yvez McKenzie is a senior leader with extensive experience in the utilities and outsourcing sectors. Yvez has teams across Europe and is recognised for his passion for his people and customers.

Jason Webb-Wood

Jason is the Head of Contact Centre Operations for Shared Services Connected Ltd, leading a successful and motivated team to deliver front line customer support to employees, customers…

Derek Lewis

Derek is Senior Trusted Advisor, specialising in Customer Experience & Contact Centre solutions. He has excellent knowledge of CX Digital transformation across Contact Centres and eCommerce platforms.

David Grieve

David is a hands-on leader of people with the ability to engage and motivate individuals to excel in the delivery of customer experiences.

Anthony McNally

Anthony is the current Head of Customer Service Operations at the General Dental Council, bringing with him valuable experience in leading teams and supporting customers, primarily in a regulatory environment.

Phil Quickenden

Phil has spent 20 years in Public Sector contact, ranging from the fast pace of a Police 999 call centre where answer times really do have life and death consequences, through to local government with the breadth of different services that encompasses.

David Payne

David has more than 30 years experience working in Customer Experience and Contact Centres, in both operational and strategic roles for blue chip companies and leading outsourcers.

Elaine Lee

Elaine Lee is Managing Director of ReynoldsBusbyLee Ltd, a consultancy specialising in customer experience and customer engagement. Elaine works with direct marketing companies across DTC and B2B and charities.

Philip Hunt

Philip extensive experience reporting to C-suite executives/business owners, with a key focus in leading transformation programmes in a range of companies from start-ups to enterprise.