I have extensive experience reporting to C-suite executives/business owners, with a key focus in leading transformation programmes in a range of companies from start-ups to enterprise. Driving improvements in multi-centre global operations and managing client relationships in omni-channel service streams. My career has seen me implement service platforms, procurement processes, build and scale teams, via in-house and outsourced vendors – both on and offshore operating models – across sales, onboarding, service and back-office functions.
I have a human-centric leadership style. Fostering a culture of excellence, continual personal development, innovation, and collaboration, positioning organizations for long-term success through employee engagement. With a firm belief in continuous improvement and future planning.