UK Contact Centre Forum

Justin Aldrich

Justin is a globally experienced Growth Director, focused on all aspects of BPO and CX and has worked with household brand name clients all around the world.

Carol King

Carol has extensive experience gained over 25 years’ Customer Service Management and is currently Customer Support and Contact Centre Manager for the Rail Delivery Group, a membership organisation that works on behalf of the rail industry.

Freda Owusu

Freda is an award winning Customer Services expert with experience in embedding and delivering world class customer service.

Chris Wheeler

Chris has worked in Customer Service for over 20 years with the last 13 years at UW where he started in the call centre and has gone on to work in various areas of the business before moving into his current role as Head of Customer Operations.

Tommy Weintraub

Tommy has an extensive experience in Customer Service and contact center Management from a variety of industries ranging from smart alarms to utilities.

Philip Hardy

Philip Hardy Philip has been involved in the Contact Centre industry for 30 years and has been responsible for operations in Europe, India and the United States for global brands including Lloyds Bank and American Express.  He is currently responsible for Membership Services at the Caravan and Motorhome Club which includes the Contact Centre and Philip is […]

Murray Grubb Jnr

Murray Grubb Jnr Customer Experience Director brings over 25 years of contact centre and transformation experience in both the Public and Private sectors. He works with various government departments and delivery organisations to drive Digital Transformation, User Adoption and Acceptance of modern digital services. He cares passionately about bringing the best working practices and technology […]

Jade Holt

Jade has worked for Clearanswer Call Centre, an outsource contact centre for over 15 years. She is Head of Operations with a demonstrated history of working in the telecommunications industry.

Abby Etoe

Abby Etoe Director of Contact Centre for Norwegian Cruise Line, in role for 4.5 years, working in the cruise sector now for 8 years and in contact centres for 15 years. We are a blended sales and service contact centre supporting Trade Travel Partners and Direct Guests across UK, Continental Europe, Middle East and Africa. […]