Gavin Morden

Gavin is a senior business leader with more than 20 years’ experience in delivering outstanding customer experience and operational excellence across multiple sectors including retail, utilities and financial services within the UK and globally.

Cara Greene

Cara Greene Cara Greene is currently a Global Vice President of HR in 8×8 with responsibility for HR internationally as well being the global lead for Learning and Development. Cara has over 25 years of experience in Human Resources across a number of disciplines with deep knowledge of the payments, financial and technology sectors. She […]

Ben Rose

Ben is a contact centre manager with over 20 years of people leadership, working in multiple locations and roles within the telecommunications sector to support the roll out of the 3G, 4G and 5G networks, and hybrid home services.

Marianne Withers

Marianne is a renowned leader in the contact centre industry with 30+ years of experience, and founder of The Verity Centre.

Steve Messenbird

Steve worked as Global Customer Service Director for Merlin Entertainments for over 20 years before semi-retiring. He is now Managing Director and owner of Blue Turtle Coaching and Mentoring Services.

Gill Atkey

Gill has been in the telecare industry for 20 years and has extensive experience across multiple organisations including healthcare, charities, emergency services, housing, and retail.

Chris de Souza

Chris has been involved in the setting up, development and management of contact centres for most of his career, spanning over 25 years, including high volume inbound and outbound, in sales and customer service.

Richard Jennings

Richard Jennings Richard is a Director of Customer Sales / Service with over 10 years of proven success. He is experienced in delivering digital platform implementation, compliance regulation, BPO & consistent delivery of year-on-year revenue growth; an engaging people leader, who drives a positive culture and champions ongoing learning and development. He’s dynamic at assessing […]

Matthew Traish

Matt has worked across service, sales, complaints and processing for 35 years. He is currently Head of Customer Excellence at Uswitch.

Dave Walshe

Dave is a senior contact centre consultant for CGI, helping clients improve the contact centre operations in relation to people, process, performance and technology.