UK Contact Centre Forum

Enhancing Customer Experience within Local Authorities

Enhancing Customer Experience within Local Authorities 27th March 2025, 13:30 – 16:00, London Hosted by:  The UKCCF and CGI would like to invite you to join us for at an exclusive event on Thursday, 27 March 2025, where we will be exploring strategies to enhance customer experience within Local Authorities (LAs). Delivering exceptional service to […]

AI Executive Club – 6th February 2025, Duck and Waffle, London

UKCCF Executive Lunch:  AI in Finance sponsored by:  6th February 2025, 12:00pm GMT Hosted by: NICE at the Duck & Waffle, Bishopsgate, London Spaces are limited so book your place today!  We are delighted to extend an exclusive invitation for you to join the UKCCF and NICE, at our focused CX Roundtable Lunch: “Explore the […]

UKCCF Webinar: How AI Drives Down Costs, Boosts Productivity and Supports Agents

Free Webinar: How AI Drives Down Costs, Boosts Productivity, and Supports Agents in partnership with: Join us for a live webcast and Q&A 4th December 2024 – 12:30 – 13:30 Register In today’s digital contact centre, notetaking is critical. Accurate and effective interaction notes are crucial for driving a positive experience throughout the entire customer […]

4th December 2024, UKCCF Networking Event, Surrey

UKCCF Networking Event 4th December 2024 – 9am – 12:15pm, Surrey Join us for our next  Networking Event at the Interact CC offices in Richmond-upon-Thames, Surrey.  Coffee & Networking from 9:00am Spaces are limited so book your place today!  The UKCCF would like to invite you to join us for our next networking session on […]

Executive Club Roundtable, 22nd February 2024

 Executive Roundtable:  ‘Delivering the Digital Contact Centre’ 22nd February 2024, 9am – 1pm BST Hosted by:  Everyone is shouting about the big trend technologies that will change the customer engagement and employee experience game in contact centres. It’s now well understood that digitalisation in contact centres has gone from a nice-to-have to a must-have.   But what […]

2024 Dates will be announced Shortly

Check back soon for information on our planned events for 2024. If you would like any further information or assistance, please contact Trevor Butterworth on 07932 669 299 or email: trevor@uk-ccf.co.uk.

CC Expo Breakfast Networking Event – Copy

Networking Breakfast Sponsored by: Networking Breakfast 29th November 2023, 08:30 – 10:30 ExCeL London, Royal Victoria Dock, 1 Western Gateway, London E16 1XL Complete the form below to register your place at this event.