UKCCF Networking Event

The UKCCF would like to invite you to join us for our next networking session on the 4th December 2024 at the Interact CC offices in Surrey. We have lined up four presenters who will deliver thought leadership content on the following topics.


Agenda


09.00am – 9.30am

Coffee & Registration


09.30am – 09.45am

Trevor Butterworth, Founder, UKCCF Ltd

Welcome & Update


09.45am – 10.15am  

Craig McGill, 8×8 

CX Marks the Spot: What’s Coming for Customer Experience in 2025

Craig from 8×8 talks about the trends 8×8 have seen this year in CX and what’s round the corner for 2025 and beyond.


10.15am – 10.45am

Rick Sellers, CallTower

Impact of AI on Customer Experience ​

Influence of Omnichannel & Chatbots 


10.45am – 11.15am

Coffee Break


11.15am – 11.45am

Steve Messenbird, LIFE AND CAREER COACHING PODCASTS, UKCCF Ltd

With over 40 years experience in people leadership, Steve Messenbird is an expert in creating unique, productive, successful teams. Steve will introduce the coaching podcasts which are specifically designed for the contact centre industry. From agent to board level, Steve will guide and support individuals through their own personal journey.


11.45am – 12.15pm

Michael Pollock, Group Commercial Director, Sophie Dorrell, Business Change Manager & Sarah Leff, Site Director Interact CC

Our journey – Empowering clients and their customers through Interact’s award-winning culture and exceptional people-driven results.


12.15pm

Meeting Finishes


12.15pm – 1.00pm

Buffet Lunch

We hope that you can join us for this session, if you have any questions or require any further information, please contact:
Trevor Butterworth
E: trevor@uk-ccf.co.uk
T: 07932 669 299