UK Contact Centre Forum

 Executive Roundtable: 

‘Delivering the Digital Contact Centre’

22nd February 2024, 9am – 1pm BST

Hosted by: 

Everyone is shouting about the big trend technologies that will change the customer engagement and employee experience game in contact centres. It’s now well understood that digitalisation in contact centres has gone from a nice-to-have to a must-have.  

But what about communicating the true, tangible and realisable benefits to your business from adopting the likes of AI, Generative LLMs, omnichannel and self-service initiatives, let alone justifying the initial investment and providing an ROI for customer engagement as compared to custom care?

Join UKCCF and Cisco at the iconic Gherkin where you and select contact centre thought leaders will be able to contribute perspectives and ideas, as-well as learn from your peers. You’ll be sure to leave with plenty of advice (and new connections) to help achieve your North Star for CX transformation.  


09.00am – Registration

09.30am – Welcome by UKCCF

09:40am – Cisco/Tata Introductions

10.00am – Roundtable 1

10;45am – Break

11.00am – Roundtable 2

11:45am – Closing remarks

12.00pm  Lunch


Tata Communications 

34th Floor, 30 St Mary Axe – “The Gherkin”

EC3A 8EP20

Nearest tube station: Liverpool Street

If you have any questions regarding this session, please contact:

Trevor Butterworth


T: 07932 669 299