‘Delivering the Digital Contact Centre’
22nd February 2024, 9am – 1pm BST
Everyone is shouting about the big trend technologies that will change the customer engagement and employee experience game in contact centres. It’s now well understood that digitalisation in contact centres has gone from a nice-to-have to a must-have.
But what about communicating the true, tangible and realisable benefits to your business from adopting the likes of AI, Generative LLMs, omnichannel and self-service initiatives, let alone justifying the initial investment and providing an ROI for customer engagement as compared to custom care?
Join UKCCF and Cisco at the iconic Gherkin where you and select contact centre thought leaders will be able to contribute perspectives and ideas, as-well as learn from your peers. You’ll be sure to leave with plenty of advice (and new connections) to help achieve your North Star for CX transformation.
09.00am – Registration
09.30am – Welcome by UKCCF
09:40am – Cisco/Tata Introductions
10.00am – Roundtable 1
10;45am – Break
11.00am – Roundtable 2
11:45am – Closing remarks
12.00pm – Lunch
34th Floor, 30 St Mary Axe – “The Gherkin”
Nearest tube station: Liverpool Street
If you have any questions regarding this session, please contact:
T: 07932 669 299