Executive Club Roundtable, 22nd February 2024

Everyone is shouting about the big trend technologies that will change the customer engagement and employee experience game in contact centres. It’s now well understood that digitalisation in contact centres has gone from a nice-to-have to a must-have.  

But what about communicating the true, tangible and realisable benefits to your business from adopting the likes of AI, Generative LLMs, omnichannel and self-service initiatives, let alone justifying the initial investment and providing an ROI for customer engagement as compared to custom care?

Join UKCCF and Cisco at the iconic Gherkin where you and select contact centre thought leaders will be able to contribute perspectives and ideas, as-well as learn from your peers. You’ll be sure to leave with plenty of advice (and new connections) to help achieve your North Star for CX transformation.