Free Webinar: How AI Drives Down Costs, Boosts Productivity, and Supports Agents
In today’s digital contact centre, notetaking is critical. Accurate and effective interaction notes are crucial for driving a positive experience throughout the entire customer journey. Traditional methods of notetaking, however, often consume significant time and resources, leading to unnecessary costs, and can be woefully inaccurate. The reality is, many of us were not taught how to master the art of notetaking. In this webinar, we will explore how generative AI can help to support agents with accurate notetaking following every interaction, automating the process and enhancing the experience. We will also explore how this simple, but effective change, can drive significant cost savings and boost productivity.
If you are unable to make the live session, you can still register your details to automatically be sent the replay details.
If you have any further questions regarding this event, please contact Trevor Butterworth, E: trevor@uk-ccf.co.uk or call 07932 669 299.
Meet our Speakers
Laura Malinsky
Director, Solutions Sales EMEA, AI, Analytics & Digital
NICE
With over 17 years of experience in the insurance and technology industries, I have developed a passion for delivering innovative solutions that enhance agent and customer experiences that drive business outcomes.
In my previous roles, I led and contributed to several international transformation programs, delivering projects that improved processes, operations, and capabilities for contact centres across different markets and regions. I have a proven track record of problem-solving, collaborating with diverse stakeholders, and exceeding customer expectations.
Trevor Butterworth
Founder
UKCCF Ltd
UKCCF Ltd was founded in September 2009 and started as the South East Contact Centre Forum. Three years later the forum had grown substantially and Trevor was asked to cover areas beyond the South East. The company was rebranded and The UK Contact centre Forum was formed.
The UK Contact Centre Forum is a valuable resource for contact centre professionals, offering a variety of services, including networking events, seminars, conferences, webinars and awards.