Jon Wells

Jon is Global Head of Customer Care and helps high-profile brands increase satisfaction, improve revenue and reduce costs, with customer-centric innovative strategies and digital transformation.

Daniel Cotton

Dan is a contact centre leader at the forefront of the insurance industry’s evolution. He has been instrumental in transforming the contact centre technology capabilities on a global scale in his current role at Simply Business.

Karen Carter

Karen Carter Profile coming soon!       

Martin Roseweir

Martin is Managing Director of Bill Gosling Outsourcing, leading the UK team and in addition, involved with global strategy for the company, building client relationships and developing strategies to enhance performance and improve processes.

Alex Russell-Rutherford

Alex is a senior customer experience consultant at Skewb with over 15 years transforming customer experience in heavily regulated industries.

Paul Fletcher

Paul has an extensive background in the call centre industry spanning more than two decades and is the Managing Director of CC33, a renowned contact centre that specialises in providing strategic, tactical and flexible solutions for businesses and consumers.

Barry Cooper

Barry Cooper Bio will be uploaded shortly.

Justin Aldrich

Justin is a globally experienced Growth Director, focused on all aspects of BPO and CX and has worked with household brand name clients all around the world.

Carol King

Carol has extensive experience gained over 25 years’ Customer Service Management and is currently Customer Support and Contact Centre Manager for the Rail Delivery Group, a membership organisation that works on behalf of the rail industry.

Freda Owusu

Freda is an award winning Customer Services expert with experience in embedding and delivering world class customer service.