Richard Jennings

Richard Jennings Richard is a Director of Customer Sales / Service with over 10 years of proven success. He is experienced in delivering digital platform implementation, compliance regulation, BPO & consistent delivery of year-on-year revenue growth; an engaging people leader, who drives a positive culture and champions ongoing learning and development. He’s dynamic at assessing […]

Dave Walshe

Dave is a senior contact centre consultant for CGI, helping clients improve the contact centre operations in relation to people, process, performance and technology.

Mark Cowen

Martin Anderson 20 years’ experience in the contact centre industry working for multiple aspirational brands as well as industry leading outsourcers, currently Employee Experience Manager for go-centric.  UKNCCA nominated three times and winner in 2019. UK CCA shortlisted twice and most recently go-centric spotlight award nominee.

Martin Anderson

Martin serves as the co-founder and CEO of Lemon Contact Centre, contributing over two decades of invaluable expertise in BPO and outsourced contact centre solutions.

Jennifer Cummins

Jennifer Cummins Jennifer is the Chief Operating Officer of Lemon Contact Centre. Jen started her contact centre career at Vodafone in 2002, progressing quickly from Customer Service Advisor to Team Leader. Following a relocation back to the North East in 2006, Jen joined Lemon in 2008, starting as a part-time Customer Service Advisor before moving […]

Helen Phillips

Helen Phillips Helen is Head of Client Experience at Lemon Contact Centre. Helen started her impressive career at Barclays in 1978 where she stayed for 38 years working in a variety of roles, including managing global contact centre operations and progressing to Head of Change and Communication. On leaving Barclays, Helen then went on to […]