UK Contact Centre Forum

Helen Phillips

Helen is Head of Client Experience at Lemon Contact Centre. Helen started her impressive career at Barclays in 1978 where she stayed for 38 years working in a variety of roles, including managing global contact centre operations and progressing to Head of Change and Communication.

On leaving Barclays, Helen then went on to work for a couple of years at Northgate Vehicle Hire in a transformational change role before joining Lemon in 2021. Helen’s role at Lemon sees her overseeing service delivery, training and quality, leading the 24/7 operations team to service 120+ clients across the UK and Europe.

A pragmatic and fiercely forward-thinking leader, Helen is passionate about operations and uses her extensive experience to drive the team forward and develop leaders across the wider business.