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Midlands Networking Event, 10th November 2023, Leicester

Midlands Networking Event 10th November 2023, Leicester   Join us for our next Netwokring event for the Midlands regions being hosted by PPL PRS Ltd in Leicester.  Coffee & Networking from 9:00am GMT Spaces are limited so book your place today!  The UKCCF would like to invite you to join us for our next Midlands […]

UKCCF Executive Club Breakfast Roundtable Discussion Group, 23rd November 2023, London

Executive Club, Roundtable 23rd November 2023, The Fenchurch Building, London Event sponsored by: Spaces are limited so book your place today! Everyone is shouting about the big trend technologies that will change the customer engagement and employee experience game in contact centres. It’s now well understood that digitalisation in contact centres has gone from a […]

Phil Quickenden

Phil has spent 20 years in Public Sector contact, ranging from the fast pace of a Police 999 call centre where answer times really do have life and death consequences, through to local government with the breadth of different services that encompasses.

David Payne

David has more than 30 years experience working in Customer Experience and Contact Centres, in both operational and strategic roles for blue chip companies and leading outsourcers.

Elaine Lee

Elaine Lee is Managing Director of ReynoldsBusbyLee Ltd, a consultancy specialising in customer experience and customer engagement. Elaine works with direct marketing companies across DTC and B2B and charities.

Philip Hunt

Philip extensive experience reporting to C-suite executives/business owners, with a key focus in leading transformation programmes in a range of companies from start-ups to enterprise.

Jon Wells

Jon is Global Head of Customer Care and helps high-profile brands increase satisfaction, improve revenue and reduce costs, with customer-centric innovative strategies and digital transformation.

Daniel Cotton

Dan is a contact centre leader at the forefront of the insurance industry’s evolution. He has been instrumental in transforming the contact centre technology capabilities on a global scale in his current role at Simply Business.