UK Contact Centre Forum

London Networking Event

23rd November 2023, London

Join us for our next Netwokring event for the London region being hosted by Baringa Partners LLP in London. 

Coffee & Networking from 9:00am GMT
Spaces are limited so book your place today! 

The UKCCF would like to invite you to join us for our next London networking session on the 23rd November 2023 at the Baringa Partners LLP offices in Buckingham Gate, London. We have lined up four presenters who will deliver though leadership content on the following topics


09:00 – 09:30 – Coffee & Registration

09:30 – 09:45 – Trevor Butterworth, CEO/Founder UKCCF Ltd

Welcome and UKCCF update

Find out what is in store for UKCCF in 2023.

09:45 – 10:15 – Luke Porter, DigiDesk

Why Contact Centres should embrace WhatsApp as a Contact Channel
WhatsApp has over 2 billion users worldwide. It is a trusted messaging platform, which presents a great opportunity to engage with your customers in the channel of their choice. But, there are some unique challenges with WhatsApp, which contact centres need to overcome

10:15 – 10:45 – Joel Berwitz, Cnnect Group

Getting AI-ready for Customer Experience
Understand how to get AI-ready and work with internal stakeholders to establish user cases for transformative customer experiences

10:45 – 11:15 – Coffee Break & Networking

11:15 – 11:45 – Rob Dermott, CCA Recruitment

Recruitment & Retention – Current trends and “Helping you get it right
This is a current market overview. We are still seeing many considering their next career move whether they are an agent or Manager. This session will help you to have the tools to recruit and train the best talent in today’s market.

11:45 – 12:15 – Carrie Hegan  Baringa Partners LLP

The Future of Customer Service
Carrie is a market leader in the contact centre transformation space, having worked for the past 20 years driving transformation across Energy, Water, Retail, Banking and Telco industries. At the event, Carrie will share Baringa’s point of view on the future of Service, with a focus on the game changing role that AI will play in the coming years and insights on how to get started on your AI journey.

12:15 – Meeting closes

We do hope that you can join us for this session, if you have any questions regarding this session, please contact:

Trevor Butterworth


T: 07932 669 299


Baringa Partners LLP 
62 Buckingham Gate