Scottish Networking Event

The UKCCF would like to invite you to join us for our first Scottish Networking Session of 2024. We are being hosted at the Cisco UK offices in St Vincent Street, Glasgow. We have lined up four speakers for you covering the hot topics: Recruitment & Retention, Employee Engagement, AI and Automation.

Agenda

09.00am – 09.30am – Coffee & Registration

09.30am – 09.45am – Trevor Butterworth, Founder, UKCCF
UKCCF Update & Future Events

09.45am – 10.15am – Rob Dermott, Associate Director, CCA Recruitment Group
‘Recruitment & Retention’
Rob will take a look at current trends and helping you to get it right. 

10.15am – 10.45am – Steven Perrins & Debbie Bicker SVL
‘Employee Engagement’
SVL will talk about positive ways to use your technology to support employee engagement, reduce attrition and meet your business goals. 

10.45am – 11.15am – Coffee Break

11.15am – 11.45am – Emmanuel Dubinsky, SaaS Product Director, Scorbuddy
‘How Generative AI will disrupt Contact Centres’
Gen AI will transform every aspect of the Customer Experience, from frontline support to backend processes, audit, and analytics. Let’s look at the benefits these changes may bring to customers and business outcomes – as well as the new risks and uncertainties. 

11.45am – 12.15pm – Trevor Geraghty, Sales Specialist, Cisco ‘Bridge to the Possible’
AI and tech to reduce agent burnout – Automation where possible – Humans where you must. 

12.15pm – 12.20pm – Closing comments & meeting closes