The UK Contact Centre Forum is your gateway to a unique network of call & contact centre professionals.

UK Contact Centre Forum (UKCCF Ltd)

Comprising six regional user groups, the UKCCF provides a platform for call centre and customer service professionals to meet and share ideas at a local level.

Monthly Executive Club meetings and Networking Seminars present the latest customer contact thinking and strategy – while Contact Centre Monthly acts as an online resource for the customer service community. Our website features the latest industry news, incentive ideas, events listings, team and individual profiles, articles on strategy and technology, plus much more.

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Announcing the launch of the UKCCF Accreditation Programme

UKCCF Coaching & Mentoring Programme

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Testimonials

Knowledge and insight into the Contact Centre industry

Michael Pavlou, CEO, I-Net Communications

I greatly value our membership of The UK Contact Centre Forum. Trevor Butterworth and his team run events and industry briefings that always very professionally organised and always very well attended. The executive briefings have been particularly instrumental for us in gaining knowledge and insight into the challenges and demands in today’s Contact Centre landscape.

There to support us whatever our needs

Marianne Withers, Chief Executive Officer, The Verity Centre

It is my absolute pleasure to be able to recommend UK Contact Centre Forum, the team were extremely supportive to me last year when I began the journey of The Verity Centre. Being in the industry over 30 years, yes, I do know a fair amount of people, however those early steps out on your own are still rather scary. At these times support is vital, therefore it was gorgeous to have people around that were very helpful . Trevor is absolutely wonderful, I have known him many years, and when it counted, he and UKCCF were there to support our infancy and our initial growth, as you can imagine an extremely import time to us. Thank you, Trevor. Marianne Withers, The Verity Centre.

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