Chantelle Newton

Chantelle is the Marketing Manager for UKCCF Ltd and Editor of the online magazine Contact Centre Monthly. Working alongside Trevor Butterworth since the inception of the user group.

Steve Messenbird

Steve worked as Global Customer Service Director for Merlin Entertainments for over 20 years before semi-retiring. He is now Managing Director and owner of Blue Turtle Coaching and Mentoring Services.

Chris de Souza

Chris has been involved in the setting up, development and management of contact centres for most of his career, spanning over 25 years, including high volume inbound and outbound, in sales and customer service.