Yorkshire Networking Event

The UKCCF would like to invite you to join us for our next networking session on the 11th June 2026 from 9.00am – 12.15pm.

Agenda

9.00am – 9.30am
Coffee & Registration

9.30am – 9.45am
Trevor Butterworth, Founder – UKCCF
Welcome & Update 2025

9.45am – 10.15am
Grant Counsell & Martin Armstrong – Maintel
The Rise of the Super-Agent: Humans and AI in Perfect Balance
Making Every Human Interaction Extraordinary with AI
We are entering a new era of customer engagement – one defined not by automation alone, but by augmentation. As AI becomes increasingly embedded in everyday operations, the organisations that stand apart will be those that use technology to elevate human potential, not diminish it. This presentation explores the rise of the Super-Agent: a future-ready professional empowered by AI to deliver richer, more intelligent, and more human interactions. The session will give delegates clear guidance on how to decide which interactions should be automated versus handled by Super-Agents, not just why the balance matters.

10.15am – 10.45am
Gail Mawson – Associate Director – Global Client Solutions – CCA Recruitment Group.
Recruitment & Retention – current trends and ‘helping you to get it right’
We’ll provide a current market overview. We are still seeing many considering their next career move whether they are an agent, manager or director But, if you are recruiting can you attract them?  This session helps you to have the tools to attract and retain the best talent in today’s market. 

10.45am – 11.15am
Coffee Break

11.15am – 11.45am 
Nicola Callan – Founder & Director at Bootst HR – Advisor Engagement
Research and Insight on retaining great people.
Discover the proven link between leadership and engagement, the surprising truth about AI adoption and the skills needed in your contact centre most. Also, meet ‘Ellie’, a customer advisor working in your organisation and hear what she wants most from her leaders.

11.45am – 12.15pm 
Damart
Damart will deliver a case study on how they run there estate of contact centre to deliver excellent customer service to their customers both by phone and on-line.

12.15pm
Meeting Closes.