UK Contact Centre Forum

The UKCCF National  Awards 2022

The UKCCF National  Awards 2022

 

After two years, we are back!

The nominations for the UKCCF National Awards 2022 are now OPEN!

You can view all of our categories below and register your details to receive all information regarding the 2022 awards programme below.

If you have any questions, please contact Chantelle Newton –chantelle@uk-ccf.co.uk.

AWARDS CATEGORIES

Individual Categories

  • Agent of the Year
  • Team Leader of the Year
  • Manager of the Year
  • Director/Head of Contact Centre of the Year
  • Customer Experience Manager of the Year
  • Industry Newcomer of the Year
  • Support Person of the Year
  • Going the Extra Mile

Team Categories

  • Complaints Management Team of the Year
  • Customer Experience Team of the Year
  • Customer Service
  • Team of the Year
  • Recruitment Team of the Year
  • Social Customer Service Team of the Year
  • Support Team of the Year

Company Categories

  • Best Customer Experience of the Year
  • Best Health and Wellbeing Programme of the Year
  • Best use of Technology
  • Digital Transformation Programme of the Year
  • Employee Engagement Strategy of the Year
  • HomeAgent Operation of the Year
  • Improvement Strategy of the Year
  • Outsourcing Partnership of the Year
  • Public Sector Contact Centre of the Year
  • Best Contact Centre
  • Workplace of the Year
  • Small Contact Centre of the Year
  • Medium Contact Centre of the Year
  • Large Contact Centre of the Year

Important Date:

4th April 2022 – Nominations open

Nominations will go live on the UKCCF website. The events page will be updated regularly with information on the awards gala dinner, judging and the finalist stages.

27th April 2022 – Awards Q&A Webinar

Join Chantelle Newton and Trevor Butterworth as they answer your questions about this years awards programme.

2nd September 2022 – Nominations Close

Closing date for all entires into the awards. All entries must reach Chantelle Newton (chantelle@uk-ccf.co.uk) by 5pm to be included in this years programme.

16th September 2022 – Finalists Announced

All nominees will be notified by email by 5pm on the 16th September 2022 advising if they have reached the finalist stages of the awards. All information regarding judging and what comes next will be detailed in the emails sent out. Finalists will be listed on the UKCCF website by the 17th September 2022.

26th September – 7th October 2022 – Judging

Judging will be done via Zoom, with the exception of: Public Contact Centre of the Year, Small Contact Centre of the Year, Medium Contact Centre of the Year and Large Contact Centre of the Year; these will need to be in-person site visits by our judges.

4th November 2022 – Awards Gala Dinner (Venue details TBC)

A night to celebrate all nominees and to announces the Gold, Silver and Bronze winners for each category. More information will be released in the coming weeks with regards to the evenings venue, agenda etc.

UKCCF AWARDS NOMINATION FORMS REQUEST

To nominate your colleagues, teams or contact centre(s) for the UKCCF National Awards 2022, please complete the form below and select which categories you would like to enter. Your selected nomination forms will then be emailed directly to you.

Fees

Entry is FREE for UKCCF Members

Entry for non-members is £250 + VAT – This enables you to enter unlimited nominations in as many categories as you would like for this fee.

 

Nominations close on Friday, 2nd September, 2022.

    Please tick the box next to each category for which you’d like a nomination form and press Submit.

    2019 Contact Centre Awards

    UKCCF Awards Gala Dinner Gallery