Our 2023 winners have been announced. Find out who won what below!
UKCCF National Awards Programme Winners 2023!
Individual Categories
Agent of the Year
Gold
Abbie Hancock
Silver
Suzannah Owens
Bronze
Neil Morris
Team Leader of the Year
Gold
James Johnson
Silver
Ffion Wilson-Wright
Bronze
Abigail Chamberlin
Highly Commended
Kenny Walker
Highly Commended
Chloe Rhodes
Manager of the Year
Gold
Dave Kinane
Silver
Gemma Hancox
Bronze
Karen Carter
Head of Contact Centre / Director of the Year
Gold
Jessica Ham
Silver
Rhonda Holden
Bronze
Alex Jones
Customer Experience Manager of the Year
Gold
Karen Tunnard
Silver
Karen Bridgeman
Bronze
Lauren Robson
Support Person of the Year – IT Support
Gold
Brodie Finney
Silver
Mirona Gherhes
Bronze
Shaun Rickards
Support Person of the Year – Operation Support
Gold
Amy Grace
Bronze
Charlotte Bayliss
Bronze
Rebecca Lane
Industry Newcomer of the Year
Gold
Will Williams
Silver
Rebecca Arrowsmith
Bronze
Chris Hull
Highly Commended
Holly Harding
Going the Extra Mile
Gold
Andrew Fogarty
Silver
Loredana Strat
Bronze
Ellie Steel
Highly Commended
Hayley Napier
Team Categories
Complaints Team of the Year
Gold
Silver
Bronze
Customer Service Team of the Year
Gold
Silver
Bronze
Highly Commended
Recruitment Team of the Year
Gold
Support Team of the Year
Gold
Quality and Compliance Team
Silver
Customer Service Development Team
Bronze
Performance Excellence Team
Highly Commended
Counter Fraud & Privacy Team
Company Categories
Best Customer Experience of the Year
Gold
Silver
Bronze
Best Health & Wellbeing Programme of the Year
Gold
Silver
Best Use of Technology
Gold
Silver
Bronze
Highly Commended
Digital Transformation Programme of the Year
Gold
Silver
Employee Engagement Strategy of the Year
Gold
Silver
Bronze
Highly Commended
Home Agent Operation of the Year
Gold
Silver
Improvement Strategy of the Year
Gold
Silver
Bronze
Outsourcing Partnership of the Year
Gold
Silver
Bronze
Highly Commended
Best Contact Centre Workplace of the Year
Gold
Silver
Bronze
Highly Commended
Public Sector Contact Centre of the Year
Gold
Silver
Bronze
Highly Commended
Small Contact Centre of the Year
Gold
Silver
Medium Contact Centre of the Year
Gold
Silver
Bronze
Large Contact Centre of the Year
Gold
Silver
Support Person of the Year – Operations Support
Award Categories
Individual Categories
- Agent of the Year
- Team Leader of the Year
- Manager of the Year
- Director/Head of Contact Centre of the Year
- Customer Experience Manager of the Year
- Industry Newcomer of the Year
- Support Person of the Year
- Going the Extra Mile
Categories may be split into public sector and private sector
New categories coming soon!
Looking to submit a nomination? Click the button below to be taken to the submission page.
Team Categories
- Complaints Management Team of the Year
- Customer Experience Team of the Year
- Customer Service Team of the Year
- Recruitment Team of the Year
- Social Customer Service Team of the Year
- Support Team of the Year
Categories may be split into public sector and private sector
New categories coming soon!
Looking to submit a nomination? Click the button below to be taken to the submission page.
Company Categories
- Best Customer Experience of the Year
- Best Health and Wellbeing Programme of the Year
- Best use of Technology
- Digital Transformation Programme of the Year
- Employee Engagement Strategy of the Year
- HomeAgent Operation of the Year
- Improvement Strategy of the Year
- Outsourcing Partnership of the Year
- Best Workplace of the Year
- Public Sector Contact Centre of the Year
- Best Contact Centre Workplace of the Year
- Small Contact Centre of the Year (1-50 seats)
- Medium Contact Centre of the Year (50 – 200 seats)
- Large Contact Centre of the Year (200+ seats)
Categories may be split into public sector and private sector
New categories coming soon!
Looking to submit a nomination? Click the button below to be taken to the submission page.
Individual Categories
Sponsors and Media Partners
If you would like more information on sponsorship opportunities, please contact Trevor Butterworth on: 07932 669 299 or email: trevor@uk-ccf.co.uk