You’re invited to an exclusive roundtable and networking event hosted by Mitel, designed for senior business and IT leaders looking to hit the target with their CX strategy.

We’ll start the day with a premium clay pigeon shooting experience in the Cheshire countryside, followed by a private lunch and peer-led discussion on how value is being created — and measured — in customer experience.

“Metrics, Measurements & Margins: How is Value Being Created in CX?”

We will explore topics that go beyond the usual performance metrics to tackle real business impact. We’ll cover:

• How AI and automation are reshaping CX measurement
• The shift from seat-based to outcome-based pricing models
• Where margin growth is emerging in the CX ecosystem
• The impact of “CCaaS-lite” solutions like Microsoft Teams Queueing and Salesforce’s entry into the market