Midlands Networking Event

The UKCCF would like to invite you to join us for our next Midlands networking session on the 10th November 2023 at the PPL PRS Ltd contact centre in Leicester. We have lined up four presenters who will deliver though leadership content on the following topics

Agenda

09:00 – 09:30 – Coffee & Registration

09:30 – 09:45 – Trevor Butterworth, CEO/Founder UKCCF Ltd

Welcome and UKCCF update

09:45 – 10:15 – Luke Porter, DigiDesk

Why Contact Centres should embrace WhatsApp as a Contact Channel

WhatsApp has over 2 billion users worldwide. It is a trusted messaging platform, which presents a great opportunity to engage with your customers in the channel of their choice. But, there are some unique challenges with WhatsApp, which contact centres need to overcome

10:15 – 10:45 – Joel Berwitz, Cnnect Group

Getting AI-ready for Customer Experience

Understand how to get AI-ready and work with internal stakeholders to establish user cases for transformative customer experiences

10:45 – 11:15 – Coffee Break & Networking

11:15 – 11:45      Guy Masters, Cactus Recruitment

Recruiting the Customer Service Advisor’s of the Future

What will the role of a CS advisor look like in the next 5 years +, and how technology will play a part in their evolution, but also how the future of the role can play a part in easing the challenges of recruitment and attrition, with a focus on increasing tenure and reducing the burden of constant attrition, whilst retaining talent and reducing costs by increasing tenure.

11:45 – 12:15 – Greg Aiello & Beth Grundy, PPL PRS Ltd

Contact Centre Operations in a joint venture

Case study on PPL PRS and the business and operating as the joint venture.

12:15 – Meeting closes

We do hope that you can join us for this session, if you have any questions regarding this session, please contact:

Trevor Butterworth

E: trevor@uk-ccf.co.uk

T: 07932 669 299