Enhancing Customer Experience
within Local Authorities
27th March 2025, 13:30 – 16:00, London
Hosted by:
The UKCCF and CGI would like to invite you to join us for at an exclusive event on Thursday, 27 March 2025, where we will be exploring strategies to enhance customer experience within Local Authorities (LAs).
Delivering exceptional service to your citizens, whilst simultaneously lowering the cost to serve and freeing up resources to better support the most vulnerable in society is more important than ever, and this event will bring together experts from across the sector to share insights, best practices, and practical solutions to these challenges.
Guest Speakers
Kevin Giles – Crown Commercial Services
How CCS can support Local Authorities
Trevor Butterworth, Founder, UKCCF
UKCCF – An overview of the UKCCF Accreditation Programme and how it helps to drive excellence across citizen and agent experiences.
Debbie Coveney – Royal Borough of Greenwich
A fireside chat on her journey through accreditation and its impact on her operations.
Freshdesk
An art of the possible live demo on how their contact centre platform can help Local Authorities improve citizen experience and interactions
Networking Drinks – After the event, please join us for networking drinks at the Sky Garden
We do hope that you can join us for this session, if you have any questions regarding this session, please contact:
Trevor Butterworth
E: trevor@uk-ccf.co.uk
T: 07932 669 299
Register
Complete your details below and we will send you the full agenda as soon as it is released.
Venue
20 Fenchurch Street
London
EC3M 3BY
If you have any further questions about this event, please contact Trevor Butterworth on 07932669299 or email trevor@uk-ccf.co.uk