I personally believe that being members of UKCCF has helped us with decisions around our contact centre over the last few years, especially with Agile working, Quality monitoring and Telephony changes. When I became involved just over 3 years ago, they were my go to, as a novice in this industry, being able to meet like minded individuals, and gain insight into standards, best practice and just how to, was brilliant.
Thank you Trevor and team for all your support.