UKCCF Networking Event

The UKCCF would like to invite you to join us for our next networking session on the 12th September 2024 at the Jabra offices in Langley, Berkshire. We have lined up 4 great presentations for you covering a range of operations topics that are on the agenda’s of contact centres to address and learn.

Agenda

09:00 – 09:30
Coffee & Registration

09:30 – 09:45
Trevor Butterworth, CEO/Founder UKCCF Ltd
Welcome and UKCCF update

09:45 – 10:15
Rob Dermott, Client Solutions Director, CCA Recruitment 
Recruitment & Retention – current trends and ‘helping you to get it right’

10:15 – 10:45
Rick Sellers, Sales Director EMEA & Sean Blackmore, Sales Director EMEA, CallTower
Impact of AI on Customer Experience influence of Omnichannel & Chatbots

10:45 – 11:15
Coffee Break & Networking

11:15 – 11:45    
Emma Mitchell, Director of Advisory & Craig Koch, Head of Insights, Huntswood
Best Practise in Complaints Handling
Huntswood will share some best practice insights in to complaints handling and share content from there annual research document “Complaints Outlook 2022” and talk to us about the next research document they will be running in November 2024.

11:45 – 12:15
Jeanette Hunter, Contact Centre Specialist, Jabra
CX or AX? – Why choose one when you can have both

12:15
Meeting closes

12:15 – 13:00
Buffett Lunch


We do hope that you can join us for this session, if you have any questions regarding this session, please contact:

Trevor Butterworth
E: trevor@uk-ccf.co.uk
T: 07932 669 299