UKCCF North East Networking Event

The UKCCF would like to invite you to join us for our next North East networking session on the 7th November 2025 from 9.00am – 12.15pm.

Agenda
9.00am – 9.30am
Coffee & Registration

9.30am – 09:45am
Trevor Butterworth, Founder – UKCCF
Welcome & Update 2025
Trevor will introduce the UKCCF and the events we are planning on running in the North East to allow you to network with other contact centres and share best practice.

09:45am – 10.15am
Andy Murphy – Sales Director – EMEA CallTower
Impact of AI on Customer Experience influence of Omnichannel & Chatbots

10.15am – 10.45am
Elaine Lee – Managing Director – Reynolds Busby Lee
Two Sides to Every Contact: Enabling Agents to Thrive in Vulnerable Customer Interactions
Every interaction with a vulnerable customer involves two people — the customer and the agent supporting them. This session explores how neglecting the needs of our frontline teams can quietly impact wellbeing, service quality, and outcomes. We’ll also explore practical strategies to identify, support, and strengthen the resilience of agents, helping them thrive while delivering the empathy and care customers need most.

10:45am – 11.15am 
Coffee Break

11.15am – 12.00pm 
Julie Mordue – Associate Director – Marketing & Partnership – Panel Host – NRG & Greenbean BPO
Winning the war for Talent: Why Candidate Experience is Your Competitive Edge.

Julie will host a panelist discussion group session that will include the audience.

Panelists:
Helen Wilson, Chief Operating Officer, Atom Bank
Neil Ackinclose, Associate Vice President – Operations, Firstsource Solutions
Leanne Chambers, Managing Director, NRG & Greenbean
Fourth Panelist To Be Confirmed

12:00 – 12:30
Paul Vinter – Director – Head of Business Relationships SME – Barclays Bank PLC
Our Contact Centre, Our Journey.
Paul will talk through the journey of the centre and the plans for the future.

12:30
Meeting Closes