UKCCF North East Networking Event, Sunderland

Agenda

9.00am – 9.30am
Coffee & Registration

9.30am – 10:00am
Trevor Butterworth, Founder – UKCCF
Welcome & Update
Trevor will introduce the UKCCF and the events we are planning on running in the North East to allow you to network with other contact centres and share best practice.

10:00am – 10.30am
Rob Dermott – CCA Recruitment
Recruitment & Retention – current trends and ‘helping you to get it right’
We’ll provide a current market overview. We are still seeing many considering their next career move whether they are an agent, manager or director But, if you are recruiting can you attract them?  This session helps you to have the tools to attract and retain the best talent in today’s market. 

10.30am – 11.00am
Coffee Break – Networking

11.00am – 11.30am 
Nicola Callan – Founder & Director – Boost HR
Discover the proven link between leadership and engagement, The surprising truth about AI adoption and the skills needed in your contact centre most. Also, meet ‘Ellie’, a customer advisor working in your organisation and hear what she wants most from her leaders. 

11.30am – 12.00pm 
David Pattison – Business Manager – Sunderland City Council
David will outline the ambitious growth plans for the region and highlight the potential for the region.

12.00pm   
Meeting Closes.