UKCCF  Networking Event

The UKCCF would like to invite you to join us for our next networking session on the 1st May 2025 from 9.00am – 12.15pm.

Agenda
9.00am – 9.30am
Coffee & Registration

9.30am – 9.45am
Trevor Butterworth, Founder – UKCCF
Welcome & Update 2025

9.45am – 10.15am
Rob Dermott – Client Solutions Director – CCA Recruitment Group.
“Recruitment & Retention – current trends and ‘helping you to get it right’
We’ll provide a current market overview. We are still seeing many considering their next career move whether they are an agent, manager or director But, if you are recruiting can you attract them?  This session helps you to have the tools to attract and retain the best talent in today’s market.

10.15am – 10.45am
Nathan Dring – Nathan Dring & Associates Limited.
“Baked in not bolted on”
It’s easy to focus on the tangible and measurable aspects of performance, but 80% of human behaviour is driven by the intangible stuff. As such the focus on the logical facets can ignore human behaviour – which is what really makes things happen. But it doesn’t have to be this way…and this isn’t something you need to sacrifice operational time for, by having more training! Fix it in the everyday conversations…so it’s baked in, not bolted on.

10.45am – 11.15am
Coffee Break

11.15am – 11.45am 
Garrick Ruggles – Account Executive – Nice
“The New Era of AI. Powering Transformation”
Outlining the new era of AI and the endless possibilities of how to utilise AI to its full potential.

11.45am – 12.15pm 
Greg Aiello – PPLPRS
Greg will talk us through how PPL PRS deliver customer service to Pubs, Clubs, Restaurants and any venue’s that play music for its customers. An insight in to how they recruit, train, engage with there colleagues and outline call volumes, operating hours and ways of working.PPL PRS

12.15pm   Meeting Closes.