09:30 – 10:00 – Coffee & Registration

10:00 – 12:00 – Round Table Discussion Group

Demystify how AI actually works! 

Have you ever thought about how AI actually works? How do you ask it what to do and how it responds?

Join CNNECT and our partners at Uniphore as they take you through an AI assisted customer use case, delving into the way in which the AI answers the questions and how to make sure you can set it up to be most effective! You may even have the opportunity to create your own AI questions and answers. This session is all about demystifying how AI actually works within Customer Services.

12:00 – 12:30 – Buffet Lunch & Networking

We do hope that you can join us for this session, if you have any questions regarding this session, please contact:
Trevor Butterworth
E: trevor@uk-ccf.co.uk
T: 07932 669 299