UKCCF  Networking Event

9.00am – 9.30am
Coffee & Registration

9.30am – 9.45am
Trevor Butterworth, Founder – UKCCF
Welcome & Update 2025
Trevor will give an overview of the activities that UKCCF are currently running including Events and our annual Awards Programme.

9.45am – 10.15am
Craig Farley – Head of Solution Consulting IP Integration
Iain Bennett – Solution Consultant – IP Intergration
“AI in Contact Centres – Cutting through the confusion & unlocking real benefits with ElasticCX CCaaS”
ElasticCX CCaaS – Shining a light on AI in contact centres – cutting through confusion to show how any size Contact Centre can leverage top-tier AI capabilities with minimal cost and effort.

10.15am – 10.45am
Chris de Souza – Director Business Consulting – CGI
“UKCCF Accreditation”
Chris will outline the UKCCF Contact Centre Accreditation Programme that covers performance metrics, operational insights and channels and technology.

10.45am – 11.15am
Coffee Break

11.15am – 11.45am 

Garry Gormley – Founder FAB Solutions
“Elevating your CX through Focusing on EX”
Ensuring that we have highly engaged, motivated and well trained team members can be the difference between having a great customer experience and a revolving door on your contact centre! But how do we ensure we keep our teams engaged and motivated to do a great job!?  The word Feedback can strike fear into the hearts of agents when the feedback culture is one of fear itself, in this session we share how we create the right environment for our teams to thrive and how we create the support leaders to lead confidently and competently!

11.45am – 12.15pm 
Rob Dermott – Client Solutions Director – CCA Recruitment Group.
“Recruitment & Retention – current trends and ‘helping you to get it right’
We’ll provide a current market overview. We are still seeing many considering their next career move whether they are an agent, manager or director But, if you are recruiting can you attract them?  This session helps you to have the tools to attract and retain the best talent in today’s market.

12.15pm   Meeting Closes.