UKCCF Scottish Networking Event

9.00am – 9.30am
Coffee & Registration

9.30am – 9.45am
Trevor Butterworth, Founder – UKCCF
Welcome & Update 2025

9.45am – 10.15am
Kenny Graham – Subject Mater Expert – Scottish Friendly
“Vulnerable Customers”
Scottish Friendly were Gold winners at the UKCCF Contact centre Awards programme 2024 and will share with us insight in how they support there vulnerable customers and support them through these difficult times.

10.15am – 10.45am
Dave Porteous – Lead Consultant – CGI
“UKCCF Accreditation”
Dave will talk through the joint UKCCF/CGI accreditation programme to recognise your commitment to excellence of service delivery.

10.45am – 11.15am
Coffee Break

11.15am – 11.45am 
Trevor Garaghty – Account Executive – Cisco
“2025 The year AI Gets Real in the Contact Centre”
Is your organisation Ready for the Biggest Business Process Change of our lives?

11.45am – 12.15pm 
Jenny Faulkner – Strategic CX Account Manager – Gamma.
“Gamma Workshop – Practical Advice to Improve CX”
We will dedicate time to discuss our approaches to various challenges encountered by our diverse clientele, providing a detailed analysis of specific user cases and the improvements achieved. One or two existing customers will join us to share their experiences, highlighting the challenges they faced and the successful outcomes they facilitated.

12.15pm   Meeting Closes.