London Networking Event

The UKCCF would like to invite you to join us for our next London Networking session on the 22nd May 2025 from 9.00am – 12.15pm at the City of Westminster Council offices, London.

Agenda

9.00am – 9.30am
Coffee & Registration

9.30am – 9.45am
Trevor Butterworth, Founder – UKCCF
Welcome & Update 2025

9.45am – 10.15am
Dan Pitcher & Charlotte Michaels – Baringa
“What do customers really think about AI”
As part of our campaign on AI in service, we’ve published three insight-led articles that cut through the hype to spotlight what really matters to customers. They explore why people don’t hate AI—they’ve just had bad AI; why the future lies in “superhuman” agents, not automation alone; and why AI still hasn’t bridged the empathy gap in moments that matter.

10.15am – 10.45am
Craig Farley – Head of Solution Consulting IP Integration
Iain Bennett – Solution Consultant – IP Integration
“AI in Contact Centres – Cutting through the confusion & unlocking real benefits with ElasticCX CCaaS”
ElasticCX CCaaS – Shining a light on AI in contact centres – cutting through confusion to show how any size Contact Centre can leverage top-tier AI capabilities with minimal cost and effort.

10.45am – 11.15am
Coffee Break

11.15am – 11.45am 
Will Lusted – Kerv
“Boosting your Customer & Agent Experience with AI and Data”
Hear how Walsall Council are using this market-leading technology to transform customer experience for their clients, improving both customer journeys and the agent experience. Featuring a case study from customer Walsall Council.

11.45am – 12.15pm 
Nadia Ali – Contact Centre Manager – Westminster City Council
“Our Contact Centre Journey”
Nadia will provide some insight in Westminster City Councils customer service strategy and key achievements and what the future holds for the customer service department in 2025/26.

12.15pm 
Meeting Closes